Frequently Asked Questions
Everything you need to know about ordering, pricing, delivery, and certifications.
Are your products FDA Approved and DOH Compliant?
Yes. All products meet FDA standards, are DOH compliant, and our company is PhilGEPS Registered. Full certification documents are provided upon request — essential for government procurement.
How can you offer better prices while maintaining certification?
As direct importers, we eliminate unnecessary intermediaries and inefficiencies. Savings come from streamlined sourcing, NOT from lowering standards. Same certified quality — genuinely better pricing.
Do you offer both wholesale and retail pricing?
Absolutely! Wholesale volume discounts apply to bulk orders. Retail orders are also welcome — buy in any quantity with the same certified quality and fair pricing.
Do you deliver nationwide?
Yes! From our Manila warehouse to ANY location in the Philippines. Shipping fees and lead times vary by destination. Contact us for an accurate quotation.
How do I request a quotation or price list?
Use our Request for Quotation Form, email sales@jpmmedical.com.ph, or call/Viber/SMS 0968 868 2026 / 0928 519 0911.
What are your business hours?
Monday–Saturday, 8:00 AM – 5:00 PM (Sunday — Closed). Lazada Store: Open 24/7!
Can I visit your Manila office?
Yes! We are located at 1678 Bambang St, Santa Cruz, Manila, 1003 Metro Manila, with our pharmacy branch at 1606 M. Natividad St. Sta. Cruz, Manila. See our contact page for maps.
What payment methods do you accept?
Bank transfers, cash payments at our Manila office, Lazada checkout, and other agreed secure payment methods. See our Payment Policy for details.
How long does delivery take?
Metro Manila orders typically arrive within 1–3 business days. Provincial deliveries may take 3–7 business days depending on destination. See our Delivery Policy.
Do you support government procurement and bidding?
Yes! Our PhilGEPS registration, FDA approval, and DOH compliance make us fully eligible for government bidding. All required documents are available upon request.
Still have questions? Send Us a Message